How do I know the gear is actually clean? Everyone says 'sanitized'.
Inspect the item's visible cleanliness and condition at delivery. If it is materially unclean or not as described, tell us immediately so we can replace it or cancel the affected order. Accepting delivery confirms receipt and visible condition; it does not waive a claim about a hidden defect.
What chemicals do you use? My baby has sensitive skin.
We use industry-standard cleaning processes to ensure every item is safe for your baby. For surface wiping, we use disinfectant certified safe for infants once dried. No harsh bleaches.
Is the car seat safe? Has it been in an accident?
Car seats are checked for visible structural condition, harness and buckle operation, labels and known history before rental. A seat known to have been in a collision is removed from service. We provide the manufacturer instructions and can demonstrate the controls, but the responsible adult must confirm vehicle compatibility and final installation.
What if my baby vomits or spills food on it?
Relax — baby messes are expected. Here's what's covered under 'Normal Usage':
✅ Covered (No charge): Baby spit-ups and milk spills, food stains from feeding, diaper leaks, minor scratches from regular use, fabric wear from daily use.
❌ Not Covered: Damage from children over 3 years old, damage from adults/pets/accidents, broken parts from misuse (jumping, throwing, dropping), stains from paint/ink/permanent substances, missing parts or accessories.
If it can be cleaned or is normal baby wear — you pay nothing.
What if something actually breaks? Will you keep my whole deposit?
Normal wear is not charged. Repairable customer-caused damage is based on a documented reasonable repair or part cost. If an item is lost or beyond economical repair, we use reasonable replacement cost after age, depreciation and salvage—not an automatic percentage of MRP. We share evidence and the calculation before finalizing a deduction.
Did I just break it, or was it already loose?
HomieHyra records the item's condition and accessories before handover and after return. You may also take photos or video, but it is not mandatory. Report any visible discrepancy promptly. Not having your own video does not automatically make you responsible for damage.
Why should I rent for ₹1,200/month when I can buy it for ₹6,000?
Think about what happens after. Buy a ₹6,000 stroller, use it for 6 months, then store it for 3 years taking up space. Try selling it — you'll get ₹1,500 if lucky.
Rent it: Pay ₹3,000 for 3 months of actual use. We pick it up the day you're done. Zero storage. Zero resale headache. Zero clutter.
You're not paying for the product. You're paying for the convenience of not owning it.
Are there any hidden convenience charges?
Checkout shows rent, refundable deposit, delivery and pickup, assembly, discounts, taxes and the final amount before payment. Delivery pricing may reflect zone, distance, item size, handling, urgency and promotions. Once confirmed, the price does not increase only because we choose a different logistics provider.
When do I get my refundable security back?
After return, we normally complete final inspection within two business days and initiate the undisputed deposit refund to the original payment method. Banks and payment providers may then take approximately 7–10 working days to credit it. Any proposed deduction includes the reason, evidence and calculation.
Can I take the rented stroller on a flight?
Yes, our compact strollers are cabin-size friendly. We can provide a travel cover on request.
Important: If the stroller is damaged during air travel (by airline handling, security, or in cargo), standard damage charges apply at return. Claiming compensation from the airline is your responsibility.
Tip: Take photos before and after the flight. Most airlines have damage claim desks at baggage.
I need it URGENTLY. My guests are arriving tomorrow.
Next-day and same-day delivery depend on booking confirmation, inventory, identity verification, location and available slots. The website shows the available service option before payment; urgent requests are not guaranteed until HomieHyra confirms them.
Can I extend my tenure if I need it longer?
Request an extension before your current rental ends. We first confirm future inventory, then show the additional rent and any pickup or deposit change. The extension starts only after you accept the revised order; a lower long-term rate is not applied automatically unless shown in that quote.
What's the minimum rental period?
Short-term: Minimum 3 days for all items.
Long-term: 1 week or 1 month plans available.
We don't do single-day rentals because delivery logistics make it impractical. If you need something for just 1-2 days, consider our 3-day plan — often it's just ₹50-100 more than a single day would be anyway.
How much does baby gear rental cost?
Your selected product page and final checkout review show the authoritative rent for the chosen dates. Delivery and pickup, assembly, discounts, taxes and refundable security are listed separately. After return inspection, approved deposit refunds are initiated within two business days; provider credit time may take another 7–10 working days.
Which cities does HomieHyra deliver to?
Serviceability is confirmed using the delivery PIN code. Available delivery options and their fees are shown before payment. Next-day or same-day service is subject to inventory, identity verification, route capacity and slot availability.
How much refundable security do I need to pay?
The refundable security amount depends on the selected product and is shown separately before payment. After return, we normally inspect within two business days and initiate the undisputed refund to the original payment method. Any deduction is supported by evidence and an itemized calculation.
How do I book a rental?
Choose products and rental dates, enter a supported delivery address, review the server-confirmed price, accept the Rental Agreement and policies, and pay securely online. If identity verification is required, the booking remains reserved while it is reviewed; delivery scheduling follows approval.
