Rental Policy

1. Rental use and ownership

HomieHyra retains ownership of every rental item. Use each item only for its intended household purpose and within the supplied age, weight and safety limits. Do not sell, pledge, sub-rent, materially alter or move an item outside the approved address or service area without written approval.

An adult renter remains responsible for supervision, routine care and timely reporting of defects, accidents, theft or loss.

2. Cancellation and booking changes

• More than 24 hours before the scheduled start or dispatch: full refund.
• Within 24 hours, before a delivery provider is committed: full refund.
• After logistics are committed or dispatch begins: only documented, previously disclosed logistics costs may be deducted.
• If HomieHyra cancels, cannot supply the confirmed item, rejects required identity verification, or delivers a materially wrong or defective item: full refund of the affected order, including associated delivery and assembly fees.

Customer-requested date, item or address changes are subject to availability and a revised quote. A change takes effect only after you accept it.

3. Refunds

Approved refunds return to the original payment method unless that method cannot receive them. HomieHyra aims to initiate an approved refund within two business days after cancellation approval or final return inspection. Banks and payment providers may then take approximately 7–10 working days to credit it.

We provide the refund amount, reason and available gateway reference. Gateway processing time is separate from HomieHyra's initiation time.

4. Refundable security deposit

The deposit is separate from rent. After return, HomieHyra performs a final inspection, normally within two business days. Normal wear is not charged. Any proposed deduction must identify the affected item, evidence, reason and calculation.

If a deduction is disputed, the undisputed deposit balance should be refunded without waiting for the dispute to finish.

5. Damage, loss and cleaning

Customers are responsible for documented loss or damage caused during their possession by misuse, prohibited use, unauthorized repair, neglect or failure to follow instructions. Customers are not charged for normal wear, pre-existing damage, latent defects, manufacturing failures, HomieHyra maintenance failures or damage that occurred before handover.

Repairable damage is based on a reasonable repair or part-replacement cost. For an item that is stolen, not returned or beyond economical repair, the calculation uses reasonable replacement cost after age, depreciation and salvage—not an automatic percentage of MRP.

HomieHyra records pre-delivery and return condition evidence. Customer photos or video are welcome but not mandatory, and their absence does not automatically prove customer liability.

6. Extensions, early returns and late returns

Request an extension before the rental ends. It is valid only after HomieHyra confirms inventory and you accept any additional rent, deposit or pickup change. Early return for convenience does not automatically create a refund for the committed rental period.

If return or pickup is delayed for reasons within the customer's control, the published short-duration rate and reasonable reattempt costs may apply. No late or reattempt charge applies when the delay is caused by HomieHyra or its provider.

7. Inspection and disputes

Pickup confirmation records transfer back to HomieHyra but may be followed by a documented functional inspection. Before a deduction is finalized, the customer receives supporting evidence and an opportunity to respond. Contact support within seven days of the notice for review by a team member who did not make the original decision where practicable.