Delivery, Pickup and Assembly Policy

1. Fee and fulfilment method

Checkout shows one final delivery and pickup fee before payment. It may reflect distance, service zone, product size, vehicle type, handling, urgency, access requirements and promotional discounts. Once the order is confirmed, the fee will not increase only because HomieHyra chooses Porter, Uber, founder-managed delivery or another provider.

A customer-requested address, date, slot, access or urgency change may require a revised quote. We will show the change before it becomes payable.

2. Address and access information

Provide a complete address, reachable phone number, authorized recipient and relevant gate, floor, lift, stairs, parking or loading information. The customer is responsible for obtaining building or society access. HomieHyra is responsible for using the information only as needed to fulfil and support the booking.

3. Delivery and pickup windows

Dates and time windows are confirmed subject to inventory, identity verification and route capacity. Travel, weather, security restrictions and provider availability may affect estimated arrival times. We will notify you of a material delay and offer a reasonable reschedule or refund where the service cannot be completed.

4. Recipient availability and waiting

An adult recipient must be available at the agreed handover point. The delivery team will make reasonable contact attempts and allow a 15-minute grace period after arrival. Phase 1 does not use an automatic per-minute waiting fee.

If a handover fails because the recipient is unavailable or access information is materially incomplete, a clearly disclosed, reasonable reattempt or return cost may apply. No such fee applies when the failure is caused by HomieHyra or its provider.

5. Address changes

Before dispatch, an address change is subject to serviceability and any accepted quote difference. After dispatch, changes may be refused where unsafe or impractical. A driver must not demand an unapproved cash payment for a changed route.

6. Apartments, hotels and airports

Apartment delivery depends on lift, stair, parking and security access disclosed before confirmation. Hotel delivery may be made to an authorized guest, front desk or concierge when the hotel permits it. Airport delivery is to the confirmed public meeting point; restricted gate or airside delivery is not promised.

7. Handover evidence

HomieHyra or its provider may record arrival time, OTP/signature, item and accessory condition, and photographs reasonably needed to prove handover or return. A delivery acknowledgement confirms receipt and visible condition; it does not waive claims involving latent defects or HomieHyra's negligence.

8. Assembly

Assembly is charged only when shown and selected at checkout. It covers ordinary assembly of eligible items, not structural work, electrical work, wall drilling or professional vehicle-seat installation. For car seats, the team may demonstrate supplied instructions, but the responsible adult must confirm vehicle compatibility and final installation.

9. Logistics partners

Logistics providers support fulfilment but do not replace HomieHyra as the customer's service contact. Report missing items, visible transit damage or a failed handover promptly so HomieHyra can investigate within provider claim deadlines.